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Troubleshooting Guide

This section describes how to solve blank screen issue of Tails Linux.

In this guide we will discuss solutions for 2 issues i.e the getting black screen after clicking Tails Linux icon on desktop and remote desktop not responding issue.

  1. Black Screen Issue:

On clicking the Tails Linux Icon on Desktop, wait for 4-5 minutes to start the Tails Linux. if you encounter a blank screen even after waiting for more than 5 minutes then follow below steps to fix it.

  1. In the GUI, open a terminal and type virtualbox command. This will open virtual box window.

/img/gcp/tails-linux/terminal-virtualbox.png

  1. In the VB window, select the tails-linux vm on the left and click on the setting option.

/img/gcp/tails-linux/settings.png

  1. In the settings, under storage, add the ISO file . if there is any empty disk listed under “controller.IDE”, delete it first. To delete the empty disk, select it and click on remove icon as shown below.

/img/gcp/tails-linux/empty-disk.png

/img/gcp/tails-linux/delete-empty-disk.png

  1. Now add tails iso. Browse and add /home/ubuntu/tails/tails-amd64*.iso file as highlighted below and save the setting.

/img/gcp/tails-linux/iso.png

  1. you should see .iso file added under controller:IDE. Click Ok

/img/gcp/tails-linux/controller.png

  1. Now click on the tails-linux icon again on the desktop and this time the vm should start. Now follow the getting started guide to proceed further.

  2. Remote desktop not responding:

If the remote desktop is not responding, please close your RDP session and connect it again.

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